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| en:survey:mailing-spf [19.09.2019 14:31] – margaux.mohnke | en:survey:mailing-spf [23.05.2021 17:09] – sophia.schauer |
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| ====== Serial mails and SPF entries ======= | ====== Serial Mails and SPF Entries ======= |
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| If you want to send a serial mail, SoSci Survey may warn you about a "SPF record" for the address of the sender. SPF stands for [[https://de.wikipedia.org/wiki/Sender_Policy_Framework|Sender Policy Framework]] and means that it has been defined which mail servers are allowed to send e-mails with your sender address. | If you want to send a serial mail, SoSci Survey may warn you about a "SPF record" for the address of the sender. SPF stands for [[https://de.wikipedia.org/wiki/Sender_Policy_Framework|Sender Policy Framework]] and means that it has been defined which mail servers are allowed to send e-mails with your sender address. |
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| For example, if you had the sender address name@example.com. Now, of course, the company behind example.com does not want spammers or fraudsters to send e-mails with their sender address. Technically this would be easily possible, therefore SPF records were constructed. Such an SPF entry for example.com could, for example, specify that only the company example.com´s mail server, which has the IP address 203.0.113.7, may send e-mails for this domain. | For example, if you had the sender address name@example.com. Now, of course, the company behind example.com does not want spammers or fraudsters to send e-mails with their sender address. Technically, such misuse is easily possible, which is why SPF records were invented. Assume that the company //Example.com// has the IP address 203.0.113.7 and operates a mail server at this IP address. Then the administrator of //Example.com// could set an SPF record for the domain ''example.com'', according to which only this specific mail server is allowed to send e-mails whose sender address ends in ''...@example.com''. |
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| If you now send a serial mail via SoSci Survey, it will be sent by default via the mail server of SoSci Survey. This does not match the SPF entry, therefore a spam filter classifies the recipient's e-mail as a fraud attempt. This is usually not beneficial for the response rate. Different solutions exist here. | If an employee of the marketing department of //Example.com// now uses SoSci Survey for a customer survey and (completely legitimately) sends a serial mail using SoSci Survey (with the sender address ''marketing@example.com''), it will be sent via the mail server of SoSci Survey by default. The SoSci mail server contacts the mail server responsible for the mail address of the email recipient (e.g. ''gmail.com''). The receiving mail server checks whether an SPF entry exists for the sender ''marketing@example.com'' and finds it. However, the SoSci mail server does not match this entry, accordingly the email is rejected as a supposed fraud attempt or the probability for a spam classification increases. As a rule, this is not conducive to return. There are different solutions here. |
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| | ===== Generic Sender Address ====== |
| ===== Generic sender address ====== | |
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| The simplest solution is to send the serial mail not via your own mail address, but with a mail address from SoSci Survey (e.g. ''mailer@soscisurvey.de''). | The simplest solution is to send the serial mail not via your own mail address, but with a mail address from SoSci Survey (e.g. ''mailer@soscisurvey.de''). |
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| * As sender your name or your company´s name is still displayed in the serial mail, e.g. ''first name surname <mailer@soscisurvey.de>'' and | * As sender your name or your company´s name is still displayed in the serial mail, e.g. ''%%first name surname <mailer@soscisurvey.de>%%'' and |
| * Your e-mail address will be displayed as the reply address in the serial mail (//reply-to//), so that replies to the e-mail will automatically go to your e-mail address and not to SoSci Survey. | * Your e-mail address will be displayed as the reply address in the serial mail (//reply-to//), so that replies to the e-mail will automatically go to your e-mail address and not to SoSci Survey. |
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| You can select the generic e-mail address in the serial mail directly (**Send invitations** -> **Serial mail** -> select the serial mail on the right). | You can select the generic e-mail address in the serial mail directly **Send invitations** -> **Serial mail** -> select the serial mail on the right ({{:button.edit.gif|Edit serial mail}}) -> Tab //Content// -> //Sender//. |
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| {{:de:survey:scr.mailing-spf.from.png?nolink|Auswahl der Absenderadresse in Serienmails}} | {{:de:survey:scr.mailing-spf.from.png?nolink|Auswahl der Absenderadresse in Serienmails}} |
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| | If you want to customize the SPF entries, please enable the following IP addresses for sending: |
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| | * %%www.soscisurvey.de%% |
| | * 95.130.22.98 |
| | * 2a02:2940:0:c007::98 |
| | * %%s2survey.net%% |
| | * 95.130.22.100 |
| | * 2a02:2940:0:c007::100 |
