====== Problems with the Registration/Login ======

  * You have registered a user account but are not able to log in (anymore)?
  * You can log in to SoSci Survey but not to Online Support?

We have gathered all the information here to help you with these questions.

Also interesting in the context of project registration: [[:en:create:soscisurvey-for-free]]


===== E-Mail for Registration =====

After registering, you should have received an email welcoming you to the survey server. Please find this email first. This email encludes two important informations:

  * The Survey Server and
  * Your username


===== Login Name versus Email Address =====

The login form, which asks for login name and password, usually accepts your email address. But the correct assignment of the user account is not always possible.

If the login is not working, instead of the e-mail address, please enter the username that you selected during registration and that you received again in the registration e-mail.


This also and especially applies to the login in the [[https://support.soscisurvey.de/|Online-Support]]. If this does not work, please enter the username as the login name instead of the email address.


===== The Correct Survey Server =====

First, find out which survey server you registered with. SoSci Survey GmbH operates two survey servers (%%www.soscisurvey.de%% and %%s2survey.net%%). In addition, many universities operate their own survey servers based on SoSci Survey ([[https://www.soscisurvey.de/de/campus|SoSci Survey at your university]]).

These university servers run completely separate from the servers of SoSci Survey GmbH. If you have registered on www.soscisurvey.de, then these login details are only valid for %%www.soscisurvey.de%% and %%s2survey.net%% -- if you have registered on a university server, the login details are only valid there.

Please check the registration email to make sure you are logging into the correct survey server.


===== Login in the Online Support =====

To login to [[https://support.soscisurvey.de/|Online Support]], a user account on www.soscisurvey.de is required. If you are working on a local (university) survey server and would like to ask a question in online support, please register a user account at www.soscisurvey.de.


===== Forgot Password =====

If you enter an incorrect password in the login form and click on "OK", SoSci Survey offers the item **Forgot Login or Password** in the navigation on the left.

This function allows you to request an email to reset your password.